Frequently asked questions

Absolutely not. HeartMetrics reads work-system signals only: tasks, meetings, project assignments, and recognition events. It does not read private messages, monitor keystrokes, track screen time, or access webcam/microphone. Our design principle is to help managers, not monitor employees.

We access task metadata (status, assignees, blockers), meeting calendar events (duration, frequency), project assignments, and public recognition events. We never access message content, file contents, browsing history, or any personal communication.

Yes. Employees can view their own Work Wellbeing Index, drivers, and trends. They cannot see other employees' individual scores. Organizations can also enable aggregate-only mode where even managers see only team-level patterns.

You can request full data deletion through Settings or by contacting us at privacy@heartmetrics.io. We process deletion requests within 30 days and confirm completion.

Currently: Jira, Asana, and Salesforce. We use OAuth for secure connections and clearly disclose what data is accessed. More integrations are on our roadmap.

The WWI combines weighted signals: workload (WIP count, meeting hours), blockers (count and duration), recognition (public and private), and growth opportunities (stretch vs. operational work ratio). Every score shows a 'why this score' breakdown with the specific signals that contributed.

The MFS measures how equitably a manager distributes workload, recognition, stretch opportunities, and 1:1 support across their team. It flags concentration patterns and suggests corrective actions.

Yes! Our demo mode includes pre-seeded sample data so you can explore all features without connecting any tools. You can access it directly from our app.

Most teams are up and running in under 15 minutes. Connect your work tools via OAuth, map your team members, and you will start seeing insights immediately.

No. HeartMetrics works by connecting to your existing tools (Jira, Asana, Salesforce). Employees do not need to install any software or change their workflow.

HeartMetrics works with partial data. Connecting more tools increases confidence in scores, but you will get valuable insights even from a single integration.